Privacy Policy

1. Introduction

Pestenders ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pest control services, visit our website, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, address, phone number, and email address
• Property details and service location information
• Payment and billing information
• Service history and pest control preferences
• Communication records and service feedback

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Website usage patterns and preferences
• Geographic location data (with your consent)
• Cookies and similar tracking technologies

2.3 Service-Related Information

During service delivery, we may collect:

• Property inspection findings and pest identification
• Treatment methods and products used
• Service dates, times, and technician notes
• Photo documentation of pest problems or treatments
• Follow-up service requirements and schedules

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Scheduling and performing pest control services
• Communicating about appointments and service updates
• Maintaining service records and treatment history
• Providing follow-up care and warranty services

3.2 Business Operations

• Processing payments and managing billing
• Customer support and service inquiries
• Quality assurance and service improvement
• Legal compliance and regulatory requirements

3.3 Marketing and Communications

• Sending service reminders and maintenance schedules
• Promotional offers and seasonal pest control tips
• Customer satisfaction surveys and feedback requests
• Newsletter and educational content (with consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Scheduling and appointment management systems
• Customer communication platforms
• Data storage and security services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or court orders
• Protect our rights, property, or safety
• Respond to regulatory or government inquiries
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and secure storage systems
• Access controls and employee training programs
• Regular security audits and system updates
• Secure payment processing through PCI-compliant systems
• Physical security measures for paper records

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Correct or update inaccurate information
• Request a copy of your data in a portable format

6.2 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

6.3 Communication Preferences

• Opt-out of marketing communications
• Choose your preferred communication methods
• Update contact preferences anytime

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Data Retention

We retain your personal information only as long as necessary for:

• Providing ongoing services and support
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Business continuity and record-keeping needs

11. International Data Transfers

Your information is primarily stored and processed in the United States. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:

• Email notifications to registered customers
• Prominent notices on our website
• Updated posting date on this policy

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

• Email: [email protected]
• Phone: (510) 340-5472
• Address: 4900 Hopyard Road Pleasanton California 94588

14. State-Specific Privacy Rights

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

14.2 Other State Rights

Residents of other states may have additional privacy rights under applicable state laws. Contact us for information about your specific rights.